Chick-fil-A has once again claimed the top spot in customer satisfaction, marking its 11th consecutive year leading the fast-food industry. The chicken-focused chain earned an outstanding score of 83 out of 100 in the latest national rankings, outperforming all competitors across key metrics such as food quality, speed of service, and employee courtesy.
Panda Express and Starbucks followed closely behind, each scoring 80, while McDonald’s trailed the list with a score of 70. The rankings reflect how consistently Chick-fil-A has met consumer expectations, particularly in hospitality and overall dining experience.
This continued dominance underscores the brand’s strong reputation among American diners and its ability to maintain excellence in a highly competitive market.