An employee at the Cinnabon kiosk inside Bay Park Square Mall in Ashwaubenon, Wisconsin, has been terminated following a customer complaint about misconduct. The dismissal came after mall security was called in and management reviewed video footage tied to the alleged incident.
According to the complaint, the employee’s behavior was reportedly inappropriate toward a customer, prompting immediate action by store supervisors. Witnesses say the mall store temporarily shut down its counter while investigators reviewed the events.
Following its internal review, the Cinnabon franchise operating the kiosk confirmed that the worker had been let go and stated the company does not tolerate misconduct by staff. The mall issued a statement saying it had cooperated with the investigation and supported management’s decision.
Shoppers at the mall expressed surprise over the news, calling the situation “unsettling” but praising the quick action taken. Local consumer-advocacy groups have also weighed in, urging retailers to ensure employee training and enforcement of conduct standards — especially in high-traffic public areas. The incident underscores the importance of customer safety and business accountability in public retail spaces.